Our process
Seven steps, and you always know what's next.
A garden room is a five-figure decision — so the way it's run should be visible, not a mystery. Here is exactly how a Vertex build goes, who handles each stage, and roughly how long it takes.
01
First conversation
Day oneYou & Ollie
Call or email with what you have in mind — the garden, roughly how you’d use the room, any size or budget in your head. Ollie listens properly and gives you an honest, early sense of whether it’s the right fit before anyone commits to anything.
02
Free site survey
Usually within 5–7 working daysOllie, on your ground
We come to you, measure the space, check access and the lie of the ground, and talk through orientation, glazing and where the doors want to face. Seeing the garden is what turns a rough idea into a room that actually suits the plot.
03
Detailed quote & design
Within about a week of the surveyOllie
You get a detailed, thorough written quote — the exact spec, not a vague ballpark — often alongside a 3D concept so you can picture it. Clients single this out in their reviews: a quote that’s clear, itemised and easy to ask questions about.
04
Deposit & scheduling
When you’re ready to goYou & Ollie
A deposit secures your slot in the schedule and books the materials. We agree a start date and a realistic build window up front, so you know exactly when the team arrives and roughly when you’ll have the keys.
05
Groundwork & base
First days on siteThe Vertex team
We prepare and lay the foundation to suit your ground, so the building sits dead level and stays dry underneath. The unglamorous stage that everything else quietly depends on for decades.
06
Build & fit-out
Typically 1–3 weeks, size dependingThe Vertex team
Frame, insulation, cladding, roof, doors and glazing go up, then the interior is fitted out — power, data, heating, plastering, flooring and the final trim. Same directly-employed team throughout; they turn up when they say they will and keep the site tidy.
07
Handover & guarantee
The day it’s finishedYou & Ollie
We walk the finished room with you, hand over any manufacturer paperwork registered in your name, and set out your guarantee in writing. And if anything isn’t right afterwards, the same team comes back to put it right.
After handover, you're not on your own. The structure carries a 10-year guarantee, and if anything we installed isn't right, the same team comes back and sorts it — no quibble.
Read the full guarantee →